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Faq

1, Shipping:

  Products are normally shipped within 24hrs. Once shipped we have no control of the rest of the process.

2, Returns:

If an item is received damaged or is incorrectly shipped by us, please contact customer support immediately @ 1-800-470-8932. We accept returns for exchange or refund within 30 days of purchase at our sole discretion. An exchange or credit may be offered. Items must be in "NEW, Unaltered and unused condition". Definition of new, unaltered and unused condition is:

- Without showing signs of wear or damage in any way.

- Within 30 Calendar days of the delivery date.

- Must not be a special order or a custom order.

-Otherwise all sales are final and no refunds are given.

3, Backorders:

  Backordered items are those which our suppliers are unable to predict when they will have more in stock. But as soon as they do, we will be able to ship the item to you.

4, How much is my shipping?

 Shipping is automatically calculated prior to submitting your payment information. Simply add products to your cart and proceed to the Checkout page where you will be offered Shipping method choices and their price.

5, Guarantees:

Low Price Guarantee. It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Our site is updated weekly.

Privacy Policy. We value your privacy. When ordering we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We do no not use your information for anything else other then to fullfill your orders and or send you any promotional information if you should request it.

Security. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

6, Your consent:

By using our site, you consent to our privacy policy.

7, Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

By email: info@coolpremier.com